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Refunds Policy

We make every attempt to check and double check each order for any manufacturing defects before the order is shipped however if your order arrives damaged or defective, please contact us or return the order to us for a full refund or replacement.

If you receive your order and have decided that you no longer want the item as ordered, it can be returned to us in new condition for refund of purchase price. Original shipping and return shipping costs will not be refunded. This does not apply to custom orders made using the design center, or if we are otherwise working from your own design.

Due to the volume of sales, we cannot be responsible for any customer spelling errors on custom orders. Please double check your spelling prior to submitting order.

Please mail returns to:

The Simple Stencil – Returns & Exchanges

PO BOX 358998

Gainesville, Florida 32635

Please be sure to include packing slip with your return, along with a note letting us know why you are returning the product and whether you prefer to receive a new product or a refund. This will allow us to better understand the problem and how to deal with it at your full satisfaction.